Patient shall have the right to refuse care management services and to be informed of the implications of refusal related to benefits eligibility or health outcomes
Patients are educated on their rights
Patients are informed about the use of end of life advanced case directives when appropriate
Patient shall be given the opportunity to participate in their plan of care with choices regarding service options discussed
Patients have the right to obtain information regarding criteria for case closure and to receive notification and rationale when case management services are changed or terminated
Patient shall be treated without discrimination as to race, disability, gender, national origin, or creed
Patient shall have the right to know the names of all staff members providing care
Patient shall be assured of confidential treatment
Patient shall be treated with consideration, respect, and full recognition of his/her dignity and individuality, including privacy in treatment and care for his/her personal needs
Patient shall have the right to make a complaint without fear of retribution or jeopardizing his/her standard of care
Patient or family member will be informed of alternative approaches if they are unable to fully participate in the case management assessment phase
References: URAC V3.0 CORE Standard 22 and CM Standard 11, 15